Presales - Solution Engineer / Technical Support

Responsibilities

• The Technical Support (Pre-Sales) role is responsible for providing technical pre-sales support to the sales team while maintaining a high level of customer satisfaction across the Southeast Asia (SEA) region.

Pre-Sales & Technical Support

• Provide technical consultation, system design, and solution recommendations to support sales and strategic account managers for SEA projects.
• Support pre-sales activities including site surveys, client meetings, technical presentations, system demonstrations, and solution workshops.

Quotation & Configuration Review

• Ensure accuracy of system configurations and quotations for projects within the SEA region.
• Review technical specifications and ensure compliance with project requirements.
• Provide technical input and support for project terms and conditions as required.

Training & Knowledge Sharing

• Deliver technical training to the SEA sales and technical teams.
• Participate in internal training programs to continuously enhance technical knowledge and skills.

After-Sales & Project Support

• Provide after-sales technical support to project managers and engineers as required during project implementation.
• Assist with troubleshooting and technical issue resolution when needed.

On-Site Client Training & Service Delivery

• Prepare customer training materials and conduct professional on-site client training sessions.
• Ensure service delivery meets company standards, policies, and quality requirements.
• Deliver prompt and efficient responses to service requests within the assigned region.

 

Requirements

• Minimum 3 years of relevant working experience in security systems, electronic systems, or small-scale electronic project implementation and commissioning, preferably in a multinational environment.
• Basic IT knowledge, including security hardware, networking, and databases.
• Familiarity with access control systems, CCTV, and alarm systems is an advantage.
• Experience in a technical pre-sales role is highly preferred.
• Strong communication, coordination, and interpersonal skills.
• Customer-focused mindset with the ability to learn quickly and adapt.

 

Application:

• Apply to this job posting, and email your CV with the job title as the subject line to: T.Wong@GravitasGroup.com