Credit Control Manager

Job Description Role: Credit Control Manager Reporting to: Phan Yeong Chyn or Michelle Rudd Location: Singapore Department: Singapore - Finance Date: January 2026 The Role This position has the responsibility for all credit control matters in Singapore relating to the operation of the service company for premium and claim allocations. This position is well suited for someone with accounts receivable experience in the insurance industry. Responsibilities will include: • Responsible for Syndicate financial technical accounting for premium and claims. • Oversees timely, accurate allocation of premiums collections by handling queries, monitor and expedite collection of brokers’ outstanding balances, and preparation of credit control reports giving updates on collections for management review. • Coordinate on signings and Subscribe bookings with Finance to validate booked premium • Ensure timely and accurate preparation of internal technical reports such as monthly written and paid premium/claims bordereau to London. • Responsible for premiums collections by handling queries, monitor and expedite collection of brokers’ outstanding balances, and preparation of credit control reports giving updates on collections for management review. • Preparation of ledger entries relating to premiums and claims. • Maintain strong internal controls over credit processes; ensure documentation and testing readiness • Build a strong working relationship and strong working processes to ensure smooth communication between the Singapore, Australia and London offices. • Coach and develop a high-performing team; set clear objectives and cadence • Support Management on any ad hoc duties. Skills: • Knowledge or experience in various Direct and Facultative Insurance classes of business would be advantageous. • Knowledge in Lloyd’s business and operations would be advantageous. • Experience in accounts receivable and payable, bank reconciliations and cash accounting. • Computer literate. • Proficiency in Microsoft Excel. • Experience with SUN Accounting systems and Subscribe policy administration system advantageous. Competencies: Leading Change Plans, implements and embeds organisational changes across the region and guides stakeholders through changes to processes, technologies, systems, or strategies, ensuring changes are successful and well received. Leading Teams Motivates, guides and empowers others to collectively meet current and future business needs. Sets clear performance expectations and utilises team members’ capacity, skills and potential effectively. Stakeholder engagement Cultivates and maintains positive relationships with relevant internal or external stakeholders, effectively involving and communicating with them to drive collaboration, support, and alignment towards shared goals. Collaboration and teamwork: Works effectively with team, project or other work groups or those outside formal line of authority to accomplish goals. Actively participates as a member of a team; develops and builds cohesive team relations to produce required outputs; possesses knowledge and understanding of colleagues work. Adapting to change: Adjusts thoughts, feelings, and behaviours to handle new, challenging, or complex situations; embracing change as a growth opportunity when working within new work structures, processes, regulations, or requirements. Continuous Improvement Analyses current and future state business requirements and identify strategies to continuously improve products, services or processes. Guide and inspire others to achieve results to enhance efficiency, quality and consistency. Innovation Creates, develops and implements new ideas to enhance new or improved processes, systems, solutions, products or services; tries different and novel ways to deal with problems and opportunities. Resilience The ability to cope with and recover from setbacks, challenges or difficulty. Persevering even under pressure or crisis situations and uses ways that foster strength and growth, often emerging stronger than before. Future Focused Anticipates changes in regulations, technology and client needs, proactively responding to key trends happening in the industry. Thinks about the future through identifying opportunities and obstacles whilst planning effectively.