Customer Service Executive

Location: Singapore
Salary: SGD 60,000 per year
Industry: Insurance

Overview

We are seeking a Customer Service Executive to deliver exceptional support to policyholders and intermediaries across a range of insurance products. You will manage enquiries from multiple channels, resolve issues efficiently, and ensure a consistently high standard of service while meeting regulatory and service-level requirements.

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, email and digital channels, providing accurate and timely information.
• Support policy servicing including renewals, endorsements, cancellations, reinstatements and general account maintenance.
• Assist with claims-related queries by guiding customers through processes, documentation requirements and status updates.
• Investigate and resolve complaints and service issues, escalating complex cases appropriately and documenting outcomes clearly.
• Maintain accurate records in CRM and policy administration systems, ensuring data quality and audit readiness.
• Identify customer needs, provide product explanations, and refer suitable opportunities to relevant teams in line with compliance guidelines.
• Adhere to internal controls, privacy requirements and applicable insurance regulations; contribute to continuous improvement initiatives.

Requirements

• Diploma or equivalent; a degree is advantageous.
• Minimum 2 years’ experience in customer service; experience within insurance, financial services or a regulated environment is preferred.
• Strong knowledge of customer service best practice and the ability to manage sensitive customer situations with tact and professionalism.
• Excellent verbal and written communication skills in English, with strong attention to detail.
• Proven ability to multitask, prioritise workload and meet deadlines in a fast-paced environment.
• Competent with CRM and Microsoft Office (especially Outlook and Excel); comfortable learning new systems.
• Customer-first mindset, problem-solving ability, and a collaborative approach with internal stakeholders.
• Willingness to work shifts or extended hours during peak periods, where required.

What You Can Expect

• Structured training on products, processes and compliance expectations.
• Clear service standards and performance development support.
• A professional environment focused on quality, integrity and customer outcomes.