CRM Specialist

Salary
Up to £0.00 per annum
Location
Singapore River, Singapore
Type
Permanent
Published
Apr 22, 2024
Contact
Ref
BBBH146761_1713745601
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Responsibilities:

  • Design and execute CRM strategies to optimize customer interactions throughout their lifecycle.
  • Develop and maintain customer segmentation models to personalize communication and marketing efforts.
  • Implement and manage CRM software systems to streamline processes and improve efficiency.
  • Analyze customer data and metrics to identify trends, insights, and opportunities for improvement.
  • Collaborate with cross-functional teams including Marketing, Sales, and Product Development to ensure alignment of CRM initiatives with overall business goals.
  • Create targeted email campaigns, newsletters, and communication materials to nurture customer relationships and drive engagement.
  • Monitor and report on key performance indicators (KPIs) related to customer engagement, retention, and satisfaction.
  • Stay updated on industry trends, best practices, and emerging technologies in CRM and apply relevant insights to enhance our strategies.

Qualifications:

  • Bachelor's degree in Marketing, Business Administration, or a related field.
  • Proven experience in CRM management, preferably in the fintech industry.
  • Proficiency in CRM software platforms such as Salesforce, HubSpot, or similar tools.
  • Strong analytical skills with the ability to interpret complex data and generate actionable insights.
  • Excellent communication and interpersonal skills with a customer-centric mindset.
  • Ability to work effectively in a fast-paced, dynamic environment and manage multiple projects simultaneously.
  • Creative thinker with a passion for innovation and continuous improvement.

Apply Now!

For more details about the company or the role, please feel free to contact our recruitment specialist, Joycelyn Ng <j.ng@gravitasgroup.com>

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