Client Services Director
The Client Services Director oversees the management, retention, and expansion of a key client portfolio, ensuring high standards of service delivery and client satisfaction. The role plays a strategic part in nurturing client relationships and driving revenue growth within a professional services environment.
The organisation operates within the professional services industry, focusing on corporate, fund, trust, and fiduciary services, with a strong emphasis on client engagement and operational excellence.
Role Overview
The Client Services Director leads a team responsible for maintaining and developing client relationships, acting as the primary senior contact for clients. They coordinate with service delivery teams to ensure services meet quality standards, identify opportunities for revenue growth, and manage complex client issues or escalations. Success is measured by client retention, satisfaction, and growth, while building long-term strategic partnerships.
Key Skills & Experience
- Own and manage a portfolio of strategic client relationships.
- Build trusted partnerships by understanding clients' business needs, objectives, and challenges.
- Drive client retention, satisfaction, and revenue growth through proactive relationship management and service excellence.
- Identify opportunities for additional services and collaborate with internal stakeholders on cross-selling and upselling initiatives.
- Lead client meetings, business reviews, and strategic discussions to strengthen long-term relationships.
- Work closely with Service Delivery teams to ensure efficient and accurate service delivery in accordance with standards.
- Provide leadership and oversight on complex client matters, including transactions and escalations.
- Monitor client service performance and implement improvements for service quality and operational effectiveness.
- Ensure prompt, professional responses to client requests, queries, and concerns.
- Champion a client-centric culture within the team.
Requirements
- Good academic qualifications and relevant industry experience.
- Bachelor's degree in Business, Accounting, Finance, Law, or a related discipline.
- Minimum 10 years of relevant experience within the corporate services, fund services, trust administration, fiduciary, accounting, or professional services industry.
- Proven experience managing key client relationships and leading client-facing teams.
- Strong knowledge of Singapore corporate governance, company secretarial practices, and relevant regulatory requirements.
- Extensive experience working with private companies, multinational corporations, funds, or complex corporate structures.
- Excellent stakeholder management, communication, negotiation, and presentation skills.
- Established professional network within the Singapore market would be advantageous.
If you have the relevant skills and experience, please apply with an updated CV.
